Monday - Friday 9am to 11:30pm, 1pm to 4:30pm
Saturday and Sunday 1 pm to 4.30 pm
Closed on holidays
Q. What are your regular office hours?
A. Our regular office hours are 9:00 AM to 12:00 PM and 1:00 PM to 5 PM and 6:00 PM to 8:30 PM Monday through Friday. On Weekends 1:00 PM to 4:30 PM.
Our phone service hours are 9:00 AM to 12 PM and 1:00 PM to 4:30 PM Monday through Friday.
*We are closed on public holidays*
Please see the Walk-in Clinic hours at top right of every page.
Q. What is your appointment policy for Family Physicians?
A. Our physicians must work by appointment. Unfortunately, occasionally patient appointments do require longer time frames than scheduled. When this happens, your patience is appreciated. A sincere attempt is made to adhere to the clinic schedule as much as possible. The registration staff will advise you if the physician is significantly behind schedule. We ask that whenever possible, a return appointment for regular checkups be made before leaving the clinic.
Q. What is your appointment policy for the Walk-in Clinic?
A. No appointments are needed. Unfortunately, occasionally patients do require longer time frames than scheduled. When this happens, your patience is appreciated. A sincere attempt is made to adhere to the clinic schedule as much as possible.
Q. Do I need to bring anything special to my first visit to see the Family Physician?
A. We want to ensure you are seen quickly once you arrive and that your time with the physician is used effectively. It will be helpful if you bring to all your visits your current provincial health card and any medications you are taking. Also, any forms or test results that you have been provided, such as x-rays.
Q. What can I expect at the first appointment?
A. Our registration staff will ask you to fill out a health history form. These questions are the initial part of the examination and provide us with essential information about you and your medical history. Your address, email and phone number are very important in case we need to get in touch with you. Information concerning your occupation, age, etc., is likewise important because it may have a bearing on your current health status. Additionally, this information is required by insurance networks to insure payment reimbursement. We also ask about language, hearing or vision barriers to allow us to appropriately communicate with you. All information given to us is confidential.
When it is time to be seen by the physician, the Medical Assistant will escort you into an exam room, make you comfortable and complete vital signs. Give some thought to your medical history beforehand, for example your height, weight, and allergies. It is helpful if you can remember to bring in a list of all current medications you are taking or the medication bottles themselves, including over-the-counter and herbal supplements. The physician will complete an interview and physical exam to complete a correct problem list, medication list and plan of care. After the visit is complete, the Medical Assistant will make a return appointment, if necessary.
Q. How do I get a refill for my prescription?
A. By making an appointment with your family physician and/or visiting the Walk-in Clinic. We do not refill prescriptions by phone. You can refill your prescription at the Walk-in Clinic.
Q. What should I do if I miss my appointment?
A. We ask that you call our office during regular office hours and explain that you have missed your appointment and discuss rescheduling the appointment. Please keep in mind that this will appear as a No Show appointment unless notification occurs within a day prior to your appointment.
Q. What should I do if I'm ill?
A. Our physicians are not available 24 hours a day. If you are feeling ill, we ask that you visit our Walk-in Clinic during its regular hours. If you or someone under your care is experiencing a life-threatening emergency, call 911.